Assertive Communication Skills
Assertive communication involves speaking your mind and expressing your point in a constructive manner. This course provides practical techniques to improve interaction with others in the workplace. Participants learn how to change their behaviour to assertively deal with complex workplace situations. They will understand how positive assertiveness can enhance interpersonal communication and decrease stress.
Learning Outcomes
- The causes of non-assertive, assertive and aggressive behaviours
- Learn how to create positive self-expectations
- Identify communication tools to help you be more assertive
- Learn how to say no, and when no is the best answer
- Increase your confidence and self-esteem
- Avoid manipulation by others and deal effectively with criticism
- Take accountability and work toward Win-Win outcomes
- Develop and use assertive communication techniques
- Communicate assertively with difficult people
- Control your body language to covey the correct message
- Make better decisions and reduce stress levels
What Will Be Covered?
- Taking criticism, including how to handle the negative critic
- Recognizing and stating your needs and limits
- Building your self-esteem
- How stress affects your behaviour
- Reframing your beliefs and projecting self-confidence
- Values and behaviours
- Negative vs. positive thinking
- Giving constructive feedback to others
- When to walk away
- Assertive negotiation skills
- Skills practice
- Key take aways and Personal Action Plan
Format
Our training programs are practical with lots of interaction and discussion between the participants. During this one-day workshop participants will have the opportunity to ask questions and are encouraged to develop and work on individual action plans in a consultative and controlled environment.
Inclusions
A pre program questionnaire which is designed to assist you in receiving the best outcome and return on investment from your training. There is only a short amount of time to transfer the message so Sarden Learning will try to gain an insight into your company's background, processes, issues and culture so we are able to deliver an outstanding service for you.
Training Investment Price Quotes
Our quotes are completely inclusive, meaning our firm quote includes:- All needs assessment discussions
- All training development
- All training customization
- All training materials
- Training delivery
- All travel related costs and expenses
- You receive one invoice when the training is completed. No surprises.
...provided our Support Office Team Members with a pragmatic and holistic approach to Time Management that can easily be applied to their role ... our facilitator was a pleasure to work with and providing a relaxed learning environment where they felt at ease and able to raise any questions in relation to their approach to time management.
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