Conflict Resolution Strategies For Managers

Learning Outcomes

• Understand what conflict is and how it can escalate
• Recognise the five conflict resolution styles and when to use them
• Increase positive information flow through non-verbal and verbal communication skills
• Develop effective techniques for intervention strategies
• Strengthen staff trust and morale
• Recognise how your own attitudes and actions impact on others
• Find new and effective techniques for managing negative emotions
• Develop coping strategies for dealing with difficult people & situations
• Learn some techniques for managing and dealing with conflict
• Effective skills for mediating disputes for others
• Become more confident of your ability to manage conflicts to enhance productivity and performance

What Will Be Covered?

• Managing your anger and other people's anger
• Why don't people do what they are supposed to?
• Personal styles of conflict management
• Causes of difficult behavior and managing this behaviour
• Active listening and questioning techniques
• Negotiating for a win-win solution
• Assertiveness techniques & de-stress options
• Building solutions to conflict situations
• The 5 step process for managing conflict
• Dealing with change
• Skills practice
• Key take aways and Personal Action Plan

Format

Our training programs are practical with lots of interaction and discussion between the participants. During this one-day workshop participants will have the opportunity to ask questions and are encouraged to develop and work on individual action plans in a consultative and controlled environment.

Inclusions

A pre program questionnaire which is designed to assist you in receiving the best outcome and return on investment from your training. There is only a short amount of time to transfer the message so Sarden Learning will try to gain an insight into your company's background, processes, issues and culture so we are able to deliver an outstanding service for you.

Training Investment Price Quotes

• All needs assessment discussions
• All training development
• All training customization
• All training materials
• Training delivery
• All travel related costs and expenses
• You receive one invoice when the training is completed. No surprises.