Controlling Anger Before it Controls You

Learning Outcomes

• Understand anger and its causes
• Dealing with passive, manipulative, assertive, aggressive and passive-aggressive behaviour types
• Develop coping tools
• Improve your communication skills
• Improve your assertiveness

What Will Be Covered?

• Defining anger
• The costs of anger
• The benefits of anger
• Buttons and triggers
• Precipitating factors
• Distorted thinking
• Dealing with different behaviour types
• Managing reactions
• Relaxation techniques and coping mechanisms
• Using humour
• A model of release
• Listening skills and asking questions
• Solving problems
• Assertiveness skills
• Skills practice
• Key take aways and Personal Action Plan

Format

Our training programs are practical with lots of interaction and discussion between the participants. During this one-day workshop participants will have the opportunity to ask questions and are encouraged to develop and work on individual action plans in a consultative and controlled environment.

Inclusions

A pre program questionnaire which is designed to assist you in receiving the best outcome and return on investment from your training. There is only a short amount of time to transfer the message so Sarden Learning will try to gain an insight into your company's background, processes, issues and culture so we are able to deliver an outstanding service for you.

Training Investment Price Quotes

• All needs assessment discussions
• All training development
• All training customization
• All training materials
• Training delivery
• All travel related costs and expenses
• You receive one invoice when the training is completed. No surprises.