Customer Service Management

Learning Outcomes

• Identify ways to establish links between excellence in customer service and your business practices and policies
• Develop the skills and practices that are essential elements of a customer service focused manager
• Recognise what employees are looking for to be truly engaged
• Recognise who the customers are and what they are looking for
• Develop strategies for creating engaged employees and satisfied customers in whatever business units you manage

What Will Be Covered?

• Who our customers are and what they expect
• Sustaining an individual level of engagement
• Communication skills
• Appropriate sharing
• Self-image and first impressions
• Effective leadership
• Situational leadership
• Developing your leadership style
• Managing employee engagement
• Developing a Service Management System

Format

Our training programs are practical with lots of interaction and discussion between the participants. During this one-day workshop participants will have the opportunity to ask questions and are encouraged to develop and work on individual action plans in a consultative and controlled environment.

Inclusions

A pre program questionnaire which is designed to assist you in receiving the best outcome and return on investment from your training. There is only a short amount of time to transfer the message so Sarden Learning will try to gain an insight into your company's background, processes, issues and culture so we are able to deliver an outstanding service for you.

Training Investment Price Quotes

• All needs assessment discussions
• All training development
• All training customization
• All training materials
• Training delivery
• All travel related costs and expenses
• You receive one invoice when the training is completed. No surprises.