Back to All Courses
Public In-House Face-to-Face

Resolving Conflict in the Workplace

Develop practical strategies to resolve workplace tension and manage difficult situations.

Resolving Conflict in the Workplace

Course Overview

Do you sometimes hesitate to raise a concern or address a conflict situation? This  workshop will equip you with effective and practical strategies for resolving workplace conflicts and turning challenging situations into a win-win for all.

What You'll Learn
  • Common causes of workplace conflict
  • The five stages of conflict
  • Apply the LECSR model to resolve issues
  • The importance of active listening and no verbal cues
  • Managing emotions during tense situations
  • Foster collaboration and mutual understanding
  • How to have a difficult conversation the right way
  • Learn to turn conflict into positive outcomes
What's Covered
  • How conflict can lead to better outcomes
  • Navigate the five stages from tension to resolution
  • Using the LECSR model to resolve conflicts
  • Managing emotions and anger constructively
  • Setting clear norms for respectful communication
  • The seven step process to solve issues
  • Holding difficult conversations effectively
  • Collaborating to reach agreements despite differences
  • Using questions, active listening, and nonverbal cues
  • Staying calm when under pressure
  • Boosting resilience with positive self talk
  • Let’s put it into practice
  • Key take aways and personal action plan
Format & Inclusions

Our training programs are engaging and reflective of current best practice in the subject matter delivered. All of our sessions are practical with lots of individual and group activities, skills practice, role plays and a personal action plan.

We have activities and small group work throughout the session so participants are actively engaged which makes the learning transfer easier. Participants also receive individual attention from our expert facilitator who will gauge the pre-knowledge of the group, so they are able to target the content to their needs.

In addition to the workshop, participants undertake a pre-course survey (to determine individual needs), receive a Certificate of Attendance, free access to our online toolkit and follow-up email boosters.

Adding booking to cart...

In-house Training Enquiry

If you require training to be designed from scratch - We Can Help! We can design learning solutions and programs that are dynamic, relevant and practical. We use best practical methodologies to suit your requirements and to ensure that the right message is being transferred to the audience.

We are highly experienced in designing all types of programs and we will work with you to reach a solution that suits your needs and budget. Our custom design services are designed to support improved business performance and to assist you in receiving the best outcome and return on investment on your project.

In-house Training