Resolving Conflict in the Workplace

Learning Outcomes

• Understand conflict
• Be able to identify the stages of conflict
• Use LECSR to resolve conflict
• Identify other ways to resolve conflict
• Develop personal skills necessary to resolve conflict

What Will Be Covered?

• Defining conflict
• Types of conflict
• Benefits of conflict
• Costs of conflict
• The role of anger in conflict
• The five stages of conflict
• The LECSR tool
• Setting norms and rules
• Seven steps to ironing things out
• Using mediation and facilitation
• Confrontational facilitation
• Managing differences collaboratively
• Asking questions, listening effectively and non verbal cues
• Problem solving tools
• Managing anger and stress
• Stress management through positive self-talk
• Skills practice
• Key take aways and Personal Action Plan

Format

Our training programs are practical with lots of interaction and discussion between the participants. During this one-day workshop participants will have the opportunity to ask questions and are encouraged to develop and work on individual action plans in a consultative and controlled environment.

Inclusions

A pre program questionnaire which is designed to assist you in receiving the best outcome and return on investment from your training. There is only a short amount of time to transfer the message so Sarden Learning will try to gain an insight into your company's background, processes, issues and culture so we are able to deliver an outstanding service for you.

Training Investment Price Quotes

• All needs assessment discussions
• All training development
• All training customization
• All training materials
• Training delivery
• All travel related costs and expenses
• You receive one invoice when the training is completed. No surprises.