Supervising Effectively

Learning Outcomes

• Clarify roles and responsibilities of the new job
• Adjust to the new role with confidence and an assurance you can handle the position
• Develop your skills in listening, asking questions, resolving conflict, and giving feedback to employees
• Develop a technique for making sure you give employees instructions that are clear and understood
• Identify some techniques to deal with employee challenges, such as hostility, complaints, and laziness
• Understand the importance of developing good relationships with employees and peers, so you are seen as fair and consistent

Who Should Attend?

This workshop is for people who are new supervisors or who are interested in a supervisory position, as well as those who are lead hands or part-time supervisors without a great deal of authority.

What Will Be Covered?

• Pre-assignment review
• Making the transition
• Responsibilities of a supervisor
• Setting goals
• Planning for success
• Listening skills
• Asking questions
• Giving feedback
• Ask for what you want
• Giving instructions
• Orders, requests, and suggestions
• Managing conflict
• Dealing with difficult employees
• Dealing with others
• The reciprocal quality of relationships

Format

Our training programs are practical with lots of interaction and discussion between the participants. During this two-day workshop participants will have the opportunity to ask questions and are encouraged to develop and work on individual action plans in a consultative and controlled environment.

Inclusions

A pre program questionnaire which is designed to assist you in receiving the best outcome and return on investment from your training. There is only a short amount of time to transfer the message so Sarden Learning will try to gain an insight into your company's background, processes, issues and culture so we are able to deliver an outstanding service for you.

Training Investment Price Quotes

• All needs assessment discussions
• All training development
• All training customization
• All training materials
• Training delivery
• All travel related costs and expenses
• You receive one invoice when the training is completed. No surprises.