The Professional Executive Assistant

Learning Outcomes

• Learn how to self manage to become more efficient
• Be proactive and get the job done
• Working to multiple and tight deadlines
• Managing conflicting priorities
• Active delegation skills
• Managing your time and staying organised
• Working with your manager to achieve outcomes
• Improve your communication skills – including listening, questioning and being more assertive
• Recognise and manage conflict in particular dealing with difficult people

Who Should Attend?

This course is suited for EA's who would like to further enhance their management and communication skills.

What Will Be Covered?

• Staying organised
• Being proactive
• Assertiveness skills
• Communication skills
• Managing projects
• Non-verbal messages
• Email etiquette
• Managing time and workload
• Setting goals effectively
• Working as a team
• Working With difficult people
• Learning to say No
• De-Stress options

Format

Our training programs are practical with lots of interaction and discussion between the participants. During this workshop participants will have the opportunity to ask questions and are encouraged to develop and work on individual action plans in a consultative and controlled environment.

Inclusions

A pre program questionnaire which is designed to assist you in receiving the best outcome and return on investment from your training. There is only a short amount of time to transfer the message so Sarden Learning will try to gain an insight into your company's background, processes, issues and culture so we are able to deliver an outstanding service for you.

Training Investment Price Quotes

• All needs assessment discussions
• All training development
• All training customization
• All training materials
• Training delivery
• All travel related costs and expenses
• You receive one invoice when the training is completed. No surprises.